NetSuite Support Services
Once you have purchased your new NetSuite system we won’t leave you to it.
All BlueBridge One customers receive FREE NetSuite Support. We are the only UK partner to provide customers with this value added service. We work to a response rate of 24 hours and our friendly team get to know our customers - it’s the best way to help them scale faster, and grow smarter.
Here’s a snapshot of what you can expect with our FREE support service:
Guidance on using and setting up your NetSuite application
This support is aimed at assisting you with day to day usability questions and includes basic NetSuite setup (including Saved Searches), transaction processing and basic accounting setup. Please note this support does not include training or hands-on assistance in configuring or customising your NetSuite account. Assistance in this regard is provided by our Professional Services team.
Assistance with tracking cases reported to NetSuite
If what you are reporting is outside of our control and needs to be referred to NetSuite we will ask you to log the issue directly with NetSuite and then track its progress for you and keep you updated.
We will help you submit and track enhancement requests submitted to NetSuite. If appropriate we will also attempt to solicit other NetSuite Users on your behalf to support the enhancement and give it more prominence with NetSuite's product development team. We will also try to provide you with an interim workaround which may involve alternative steps to achieving essentially the same result. Alternatively we may suggest the involvement of our Professional Services team to provide a customisation.
As a BlueBridge One customer and NetSuite user you will also have various support options open to you. Firstly NetSuite offers various levels of support. This support ranges from the SuiteAnswers Online Portal to 24/7 global support. In some cases there are fees associated with this service which vary dependent on the level of support you require.
If you need more from us…
Our free support may not cover what you need, so you can use the following services available from our
- Hands-on assistance in configuring or customising your NetSuite Account.
- End-user Training.
- Advanced customisation including Java scripting, complex saved searches, SQL formulas, workflow configuration, web-services or HTML coding (This exclusion does not apply to the tracking of defects reported to NetSuite in connection with any advanced customisation).
- Best practice advice in architecting elements of your NetSuite environment or integration thereto. NetSuite also provide additional support plans if your business is of such a nature that you feel you require a more formal and structured Service Level Agreement, provided directly by NetSuite. For more details about the various support options provided by NetSuite please download the datasheet below.