Knowledge Base

Performance and Access

Commonly asked questions about performance and access including configuring browsers and network configuration.

Browser Settings

Adjust broswer settings to improve page loading performance.

Browsers Supported

Browsers Supported by NetSuite

Firewalls

Firewalls can cause performance issues, pages that load slowly, or frequent time-outs.

Free Accountant User

How do I register my accountant as a free user. 

How do I clear my browser cache if pages are not loading correctly

Your browser is hanging and all are you get is a "hourglass" and pages are not loading properly. How do I clear my browser's cache in this situation.

Internet Explorer 7 and NetSuite

If you have upgraded to IE 7 you may have noticed CPU spikes or crashes when using NetSuite or other sites with rich content driven by AJAX. This issue is caused by the Phishing Filter in IE 7.

Internet Explorer settings

Recommended Internet Explorer settings for NetSuite

Logging a case with NetSuite directly

How do I log a case directly with NetSuite?

Optimise Search Performance

Going through a large number of stored records can slow down search results. Review the following tips for managing search performance.

Performance issue related to Firewalls

Are you experiencing performance problems in NetSuite where pages are taking a long time to load and when you have cleared your cache?<BR>

Performance issue related to Proxy Servers

Are you experiencing performance problems in NetSuite where pages are taking a long time to load and when you have cleared your cache?<br>

Repeatedly being logged out (Timeouts)

User is repeatedly being logged out of NetSuite or&nbsp;users is experiencing timeouts

System Performance Preferences

Preferences that you can modify in order to configure your system for optimum performance.

Web-site is offline for Maintenance

Error Message: You get a message to the effect that Web-site is offline for Maintence.

Your account has been disabled

Customers experience problems signing into a website. They constantly receive a message when trying to sign in, "Your accunt has been disabled. You are not able to log in".