There are many challenges distribution companies face, but one topic of conversation refuses to quieten down. The importance of delivering seamless online customer experiences so that the customers you have spent a small fortune trying to win, remain with you …… and even better-become super fans. With the evergreen threat of Amazon Business (read our recent blog post here on that) showing no signs of slowing down, it is key that distribution companies of any type must become truly agile and deliver on high customer expectations (whilst keeping an eye on pricing and the bottom line).
So with that in mind, we wanted to tell you a really uplifting story about a British startup from the Princes Trust www.petshop.co.uk, and how they went from a bedroom business to becoming an agile disruptor in their space. Petshop.co.uk are a nationwide pet food home delivery service selling all the favourite pet food brands to pet parents across the UK and Europe. They specialise in a subscription service but also ad hoc deliveries shipped directly to customers doors in just 24 hours. They were quick to adopt NetSuite early on in their startup the journey and pre NetSuite their customer retention rate sat at around 50%, post-NetSuite it’s climbing towards 80%. Putting the customer first means they can realistically compete with Amazon – a threat not to be taken lightly as in just one year Amazon Business reached $1 billion in sales and it’s rising.
Husband and wife team Adam and Lexi understood early on that putting their customers first and building a solid experience around them would mean they stood a chance of not just surviving the Amazon effect, but thriving from it – and buying NetSuite was the foundation for them.
“NetSuite has has been instrumental to us, its like having another couple of employees all within one system – it’s been great – Lexi Finance Director
Watch this video to learn more about their story – cute doggies come as standard.
BlueBridge One continue to work distributors, retailers, and manufactures just like Petshop.co.uk and where we really excel is our proven methodology to get customers up and running on NetSuite as quickly as possible, so that the ROI is pumped back into our customer’s bottom line, enabling them to grow and continue to work with us.
“BlueBridge One had outstanding experience when we were looking for a partner to help us buy and implement NetSuite, they worked with us in creating a project plan we could afford” – Adam Taylor, Founder Petshop.co.uk
Oracle NetSuite is the worlds number one cloud business software, vendor. Their comprehensive business suite for growing businesses encompasses ERP, CRM, and e-commerce and helps thousands of distribution organisations streamline and run their entire business in the cloud. Gartner named NetSuite a Leader in the Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises. What does this mean?
If you are considering NetSuite, then talk to us. Our job at BlueBridge One is to make sure NetSuite meets the specific needs of each organisation. We tinker, tailor and tweak this powerful platform until you have the configuration exactly how you need it. If you would like to learn how we can help your company scale up faster than ever before then get in touch at firstname.lastname@example.org. Alternatively, you can cut to the chase and talk to a NetSuite expert. We offer a free 20 minute ERP sanity check where we learn from you where your gaps are, then review to see if you ready to make the move to NetSuite.
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