Unlike companies in front-line industries such as healthcare, food service and retail, most software companies haven’t had to rethink everything about their businesses during the COVID-19 pandemic.

But what has changed for software providers is what their customers have been facing. They’ve seen a fall in sales and uncertain demand and their employees are suddenly working from home, making remote access to data more important then ever.

When COVID-19 started spreading in the U.S. in early March, things changed very quickly for Depatie Fluid Power. Order volume for the Portage, Mich.-based company’s hydraulic and pneumatic equipment become a mystery.
 
Rather than making decisions in a panic, the company started running a scenario planning drill—it looked at cash flows, played out a number of possible paths and turned a potential guessing game into decisions based on actionable insight.

The Software Hairball Syndrome (SHS) is a real problem for businesses as they grow and evolve. No wholesaler or distributor wants to have this condition - it's messy and takes its toll on all concerned.

Have you ever thought about how much your ERP actually costs? Unfortunately, there’s no definitive answer – the answer’s the same as the length of the proverbial piece of string – it depends.

 

We digest the latest report to come out of independent consulting firm Lumenia, as it discusses the numerous variables impacting the true cost of ERP.

Personalisation and customisation seem to be the top buzzwords on the tip of analysts tongues these days. And rightfully so. Consumers expect highly personalised shopping experiences from retailers and are willing to spend more money for it. However, there seems to be a disconnect of perception when it comes to retailers, consumers and the personalisation experience they are getting